FAQ

Shipping

How long will it take to receive my order?

Orders that do not require customization are delivered to the courier within 2 to 10 days. If you requested customization, it will be delivered to the Express courier within 5 to 15 days.

Please know that we do our best to get orders promptly.

You can track your order at any time HERE.

How do I know if my order has shipped? Can I track it?

Once your order ships, you will receive an email containing your tracking number. If for any reason you have not received your shipping confirmation email and your order date is past 10 business days (Sun) or 15 business days , please let us know by emailing support@ottomanswords.com. We will be happy to find out what exactly is going on with your order.

You can track your order at anytime HERE.

How much does shipping cost?

We’re happy to offer free shipping!

International orders may also be subject to import duties and taxes which we cannot cover.

For more detailed information, we recommend that you read our delivery policy here.

Who pays for international import taxes?

International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment. Unfortunately, Ottoman Swords’un has no control over these charges. Customs determines these charges and Ottoman Swords’un has no way of knowing what these charges may be. Ottoman Swords is not responsible for any actions taken by customs or the chosen package delivery service.

Do you ship globally?

While we do ship globally, there are some countries that we are unable to ship to at this time.

Countries we are not able to ship to at this time include, but are limited to, the following:
Brazil
Russia

Orders / Payments

I made a mistake. Can I change my order?

We strive to process orders as quickly as possible. But we will try to accommodate any order change. The quickest way to get a hold of us is by emailing us at support@ottomanswords.com. Please be sure to include your order number and to let us know what changes need to be made. We will be sure to let you know, as quickly as possible, whether we were able to make the wanted changes.

Can I place a custom order?

We produce special custom orders. You can contact us for this. The best way to contact us is to use the Whatsapp button in our online store or send an e-mail to support@ottomanswords.com.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, for online orders.

We do not accept Paypal because Paypal has not been available in our country since 2016.

Do you have any discount codes available?

We do not offer discount codes at the moment, however, we do run special promotions through our newsletter list from time to time. If you would like to hear about promotions first please subscribe to our newsletter in the footer of this page.

I never received a confirmation email. What should I do?

If you haven’t received an order confirmation email, it is likely the result of one or two things:

Your order was never actually placed and processed.
You have entered an incorrect email address with your order
If you are certain that the email address linked to your order is correct, please check the spam folder in your mailing client for your order confirmation. In the event that you still cannot locate an order confirmation, please email.

Email: support@ottomanswords.com

Returns

If I don't like my product can I return or exchange them?

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned.All personalized swords, arrows, bows and all kinds of personalized items purchased from our site.

For more detailed information, we recommend that you read our Returns policies page here.

Sarıyer / İstanbul
34467, Turkey

info@ottomanswords.com
support@ottomanswords.com